Refund policy

Returns & Exchanges

Changed your mind? No worries 💫
We accept returns and exchanges within 14 days of delivery.

Eligibility
 • Items must be unused and unworn
 • Returned in original packaging
 • Proof of purchase required
 • Requests must be made within 14 days of delivery
 • Items must be received within the same 14-day window

Return Shipping

Return shipping is the customer’s responsibility, unless the item arrives damaged or incorrect.

Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery and we’ll take care of it ✨

Refunds

Once your return is received and inspected, refunds will be issued to the original payment method.
Please allow 5–10 business days for processing.

Contact

To start a return or exchange, email us at support@yvisnyc.com.

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Warranty

We offer a 30-day warranty from the delivery date covering manufacturing defects under normal wear.

Shipping & Warranty
 • If a manufacturing defect is confirmed, we’ll cover shipping for a replacement or refund.
 • If the issue isn’t a manufacturing defect, shipping costs are the customer’s responsibility.

To start a warranty claim, email support@yvisnyc.com with your order number and a photo — we’re happy to help 🤍

Not Covered
 • Normal wear and tear
 • Accidental damage
 • Improper care or misuse

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Quick Guide

48 hrs → damaged or incorrect items
14 days → returns & exchanges
30 days → manufacturing defects